Cornerstone Home Lending launches in-house mortgage servicing operations, with cutting-edge customer service and technology at the forefront
“Delivering an outstanding client experience has remained one of Cornerstone’s core core beliefs since our inception 34 years ago, and we are excited to offer our mortgage servicing clients the same level of excellence that has long defined Cornerstone’s loan origination operations Our Caring Hearts, Our Service An entrepreneurial culture, entrepreneurial spirit and passionate commitment to excellence sets Cornerstone apart, with innovative technologies working in tandem with members of our team to maximize customer satisfaction.full ownership and day-to-day control of the entire service process.Cornerstone customers will remain under the superior responsibility of Cornerstone team members during the granting process and closing of the loan, and now throughout the life of their loan,” said Adam LairdPresident of Cornerstone.
Cornerstone will also transition its existing mortgage servicing portfolio to the company’s internal system in the coming months. “Cornerstone’s robust service platform supports and streamlines all facets of Cornerstone’s loan service operations, from loan onboarding to repayment, allowing our team members to focus on what matters. plus: an outstanding customer experience. Cornerstone’s dedicated loan service team will continually improve every aspect of the loan service process to raise the bar for customer satisfaction,” said Toby Wells.
Customers are offered a suite of online tools to easily access and manage their mortgage account anytime, anywhere. Cornerstone’s user-friendly loan management website and mobile app provide timely information, such as billing statements, escrow activity, and a variety of payment options and repayment calculators. Self-service capabilities allow Cornerstone customers to quickly enroll in services such as automatic payment, bi-weekly payments and paperless statements. Customers can also message Cornerstone team members and access helpful educational resources, disaster information, and more.
Additionally, Cornerstone’s service platform optimizes complex internal processes, such as monitoring and oversight of escrow and tax activity, to enable proactive management of client escrow accounts. Expanded cross-platform analytics deliver actionable insights to help streamline processes, manage and reduce risk, and refine customer experience. Cornerstone will continue to roll out new loan service features and options for customers as it expands its service operations internally.
About Cornerstone Home Lending (NMLS Company 2258)
Founded in 1988 in Houston, TX, Cornerstone has helped families with over 450,000 home financing transactions. Cornerstone’s 1,900 team members are guided by a non-negotiable statement of mission, vision and beliefs. Cornerstone is known for its commitment to closing mortgages on time; its caring, passionate and experienced team members; a full range of innovative mortgage products and services; Great Place to Work certified® status, multiple fortune® Best Workplaces™ awards and recognition as “Best Workplace” in several major markets. For more information, visit www.houseloan.com.
For more information contact:
Adam Laird President 713.623.9558 [email protected]
Cornerstone Home Lending, Inc.
1177 South West Loop, Suite 700
Houston, TX 77027
CORNERSTONE HOME LENDING, INC.